Dealing With Support Issues

Driver support involves three or four people:

Driver authors need to design the driver so it can be supported easily. Things that help with this are:

Client application developers need to catch the driver errors and report them accurately. A generic error report can lose all the information provided by the driver author. It's a good idea to put all calls to the ASCOM driver in a try ... catch structure or the equivalent.

The users need to be encouraged to report details and repro scenarios. See the Support page.

Now its down to the driver supporter and the user. A driver supporter needs to be patient; many users aren't computer literate, few will be literate in ASCOM. None of them have your knowledge of the driver. Patience is a virtue.